Frequently Asked Questions

Yes — absolutely. For your security and ours, the billing address and name must match what's on file with your credit card provider. This is part of the credit card verification process.

If the information doesn't match, your payment may be declined, delayed, or flagged for manual review. In some cases, the order may be canceled entirely.

To avoid any issues, please ensure all billing information is accurate at checkout.

Due to the nature of the firearms market, we allow a 24-hour window from the time of purchase to request a refund. After that period, all firearm sales are final.

Please note: All approved refunds are subject to a 5% processing fee.

By checking the box and agreeing to our Terms and Conditions at the time of purchase, you acknowledge and accept this policy. No exceptions.

Serialized firearms must be sent from an FFL, and we must receive a copy of the shipping dealer's FFL prior to shipment. Following your purchase, you will receive an email from Firstie Firearms requesting the FFL's information to send it to an FFL near you.

Please note:

• Shipping is not included in any listed pricing.
• Insurance can be added upon request for an additional fee.

We are not responsible for any damage, loss, or theft that occurs during shipping — whether your item is in transit to us or on its way back to you. Once a package leaves our facility, liability for its condition and delivery rests with the shipping carrier.

We also assume no responsibility for items that are stolen after they are delivered to your return shipping address. It is your responsibility to ensure that your shipping location is secure.

We strongly recommend insuring your item or firearm for its full value. We offer insurance options through our carriers and will gladly assist in filing a claim if needed. Please note:

• The insurance claim process can take up to 120 days once initiated.
• The carrier will require proof of value (receipts) for any item included in the claim.
• We do not offer store credit, replacements, or discounts if the carrier denies or underpays the insurance claim.

At this time, we do not accept or ship any orders outside of the United States. This includes international customers as well as U.S. territories.

We also do not accept work from or ship to Puerto Rico at this time.